The portal https://reliancetrends.fynd.io is managed and operated by Reliance Retail Limited (“Reliance”, “we”, “us” or “our”). Any natural or legal person who accesses and/or uses TRENDS in any manner (“you” or “ your”) or uses any current or future service or functionality or offer made available on TRENDS (“Service”) will be subject to these terms and conditions for use of TRENDS (“Terms of Use”), as updated from time to time and such terms, guidelines and conditions as may be applicable to such Service (“Service Terms”). If these Terms of Use are inconsistent with such Service Terms, the Service Terms will control the extent of such inconsistency with respect to the applicable Service.

These Terms of Use constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms of Use carefully before using or accessing this website or availing any Service. By using this website or availing any Service, you signify your agreement to be bound by these Terms of Use.

1.

USE OF TRENDS

You agree and acknowledge that TRENDS is a retail platform that enables you to purchase the products listed on TRENDS at the indicated price at any time from the serviceable locations. Except where we are the seller of the relevant product on TRENDS, you agree and acknowledge that we are only a facilitator and are not and cannot be a party to or control in any manner, any transactions on TRENDS. Accordingly, such contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers at TRENDS.

2.

ELIGIBILITY

Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access TRENDS. If you are a minor i.e. under the age of 18 years, you may use TRENDS only with the involvement of a parent or guardian.

3.

LICENSE AND ACCESS TO PLATFORM

3.1.

Your use of TRENDS, the Services, and access to the TRENDS Content (as defined below) is subject to a limited, revocable and non-exclusive license which is granted to you when you register on TRENDS. You will use TRENDS solely for identifying our categories & brands available in stores, in accordance with Return and Refund Policy, for your personal use only and not for business purposes.

3.2.

The license granted to you does not include a license for: (a) resale of Products or commercial use of TRENDS or TRENDS Content, (b) any collection and use of product listings, description, or prices, (c) any use of TRENDS, the Services and/or of TRENDS Content other than as contemplated in these Terms of Use, (d) any downloading or copying of Account Information, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of TRENDS, (e) creating and/ or publishing your own database that features parts of TRENDS.

3.3.

You grant to Reliance a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on TRENDS without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on TRENDS. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Reliance, including the execution of deeds and documents, at its request.

Please note that Reliance at all times reserves the right to refuse your access to TRENDS, terminate/deactivate your account, remove or edit content on TRENDS, at its discretion.

4.

PERSONAL INFORMATION PRIVACY

4.1.

During the course of your registration on and usage of TRENDS or availing the Services, Reliance may collect and store and/or you may provide us with, personal identifiable and sensitive information about you, including without limitation your name, phone number, email address, address, postal code, occupation, login details etc.

4.2.

Reliance respects the sensitivity of the information about you and we appreciate your trust in us. In this regard, Reliance has formulated the Privacy Policy, which shall be deemed to be included in these Terms of Use, setting out the manner in which your information is collected, stored, processed, used and disclosed. If you object to the terms of our Privacy Policy, please do not use or access TRENDS or avail the Services. For more information, please refer to the Privacy Policy.

5.

CONTENT ON PLATFORM

5.1.

All information, content, material, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on TRENDS or any of the other Services are the property of Reliance or its affiliates (“TRENDS Content”), and are protected under copyright, trademark and other applicable laws. Further, all trademarks, services marks, trade names and trade secrets in relation to TRENDS whether or not displayed on TRENDS, are proprietary to Reliance.

5.2.

Reliance may display on TRENDS any third-party logos, trade names, trademarks of other brands, as per the license granted to Reliance by such brands.

5.3.

No information, content or material from TRENDS (including the TRENDS Content) may be copied, reproduced, republished, duplicated, copied, sold, resold, uploaded, posted, transmitted, distributed or otherwise exploited in any way (including for any commercial purpose) without Reliance’s express written permission. You will not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Reliance and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Reliance’s or its affiliates’ names or trademarks without the express written consent of Reliance and/or its affiliates, as applicable. Any unauthorized use terminates the permissions granted in these Terms of Use.

6.

DISCLAIMERS

6.1.

Reliance will try to make access to and use of TRENDS error-free and without interruptions. However, your access to TRENDS may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services on TRENDS. Reliance does not take responsibility for any access or usage problems that arise from internet related issues at your end.

6.2.

All information in relation to third parties, including sellers and the products listed by them on TRENDS (“Third Party Information”) are provided only for reference. Reliance, in its capacity of an intermediary under the applicable laws, is not endorsing Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.

6.3.

TRENDS may contain user generated content which Reliance does not pre-screen and which contains views that may be opinions of users/ experts. Reliance will do its best to monitor, edit or remove such user generated content where it is necessary to do so (for instance, if such content violates these Terms of Use). Reliance does not promise that the user generated content on TRENDS is accurate, complete or updated, that it will not offend or upset any person or that it does not infringe the intellectual property rights of third parties.

6.4.

To help you in identifying the categories/brands of your choice, description of the brands are provided on TRENDS catalog website through relevant photographs

6.7.

To the extent permitted by applicable law, Reliance disclaims any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorized access, theft, destruction, alteration or use of records on TRENDS.

6.8.

Reliance is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third-party platforms, you are doing so entirely at your own risk and expense.

7.

USER WARRANTIES AND RESTRICTIONS

7.1.

You represent and warrant that: (a) your use of TRENDS and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to Reliance in connection with TRENDS and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable TRENDS policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, Reliance will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify Reliance and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

7.2.

You will use TRENDS for lawful purposes only, and will not undertake any activity that is harmful to TRENDS or its content or otherwise not envisaged through TRENDS. You have a limited license to access and use TRENDS, solely for the purpose of availing the Services, subject to these Terms of Use.

7.3.

The use of the Platform by you is restricted to personal use only, and you will not use any portion of TRENDS (including the contents on the Platform) or Services for any resale or commercial purpose.

7.4.

You will not do any of the following:

7.4.1

Delete or modify any content on TRENDS, such as any information regarding the Services, their performance, sales or pricing;

7.4.2

Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search TRENDS;

7.4.3.

Make false or malicious statements against the Services, TRENDS or Reliance;

7.4.4.

Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage TRENDS and/or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of TRENDS and/or the Services;

7.4.5.

Introduce any trojans, viruses, any other malicious software, any bots or scrape TRENDS for any information;

7.4.6.

Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;

7.4.7.

Hack into or introduce malicious software of any kind onto TRENDS;

7.4.8.

Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or

7.4.9.

Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet.

7.5.

You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through TRENDS, any information that:

7.5.1.

belongs to another person and to which You do not have any right;

7.5.2.

is harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;

7.5.3.

harms minors in any way;

7.5.4.

infringes any patent, trademark, copyright or other proprietary rights;

7.5.5.

violates any law for the time being in force;

7.5.6.

deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

7.5.7.

impersonates or defames another person; or

7.5.8.

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

8.

INDEMNIFICATION AND LIMITATION OF LIABILITY

8.1.

You agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of TRENDS or the Services, violation of these Terms of Use, or infringement of any intellectual property or other rights of Reliance or any third-party. Reliance will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide Reliance with reasonable assistance, at their expense, in defending any such claim, loss, liability, damage, or cost.

8.2.

To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers (collectively, the “Reliance Representatives”) be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, TRENDS or the content, materials and functions related thereto, the Services, provision of information via TRENDS, lost business, even if such Reliance Representatives have been advised of the possibility of such damages.

8.3.

In no event shall Reliance Representatives be liable for:

8.3.1.

the use or inability to use TRENDS and/or the Services;

8.3.2.

any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through TRENDS;

8.3.3.

any unauthorized access to or alteration of your transmissions of sensitive personal information or other user data; or

8.3.4.

any other matter relating to TRENDS or the Services.

8.4.

Reliance is neither liable nor responsible for any actions or inactions of the other users of TRENDS or any breach of conditions, representations or warranties by them. Reliance is not obligated to mediate or resolve any dispute or disagreement amongst two or more users of TRENDS.

8.5.

None of the directors, officials or employees of Reliance shall be personally liable for any action in connection with TRENDS or the Services.

9.

ACCESS OUTSIDE THE REPUBLIC OF INDIA

9.1.

Reliance makes no representation that the content on TRENDS is appropriate to be used or accessed outside the Republic of India. Any users who use or access TRENDS from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction. These Terms of Use do not constitute, nor may these Terms of Use be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.

10.

TERM AND TERMINATION

10.1.

These Terms of Use shall be effective from the date of their publication on TRENDS.

10.2.

Reliance reserves the right to terminate the Services in the event of breach of any terms contained in these Terms of Use, misrepresentation of information, any unlawful activity by you or if Reliance is unable to verify or authenticate any information submitted by you.

10.3.

You may terminate these Terms of Use at any time, provided that you discontinue any further use of TRENDS or Services. However, any such termination shall not cancel your obligation to pay for a product purchased on TRENDS, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

11.

FORCE MAJEURE

11.1.

Reliance will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond Reliance’s reasonable control.

12.

WAIVER

12.1.

No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by Reliance. Any consent by Reliance to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

13.

SEVERABILITY

13.1.

If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

14.

CUSTOMER FEEDBACK

14.1.

You may submit any feedback with respect to TRENDS or the Services, including with respect to any abuse on TRENDS including any discrepancies or grievances with respect to access or usage of TRENDS in violation of these Terms of Use by calling our toll-free number at 1800 891 0001 / 1800 102 7382 or drop a mail to customerservice@ril.com

15.

GOVERNING LAW AND DISPUTE RESOLUTION

15.1.

These Terms of Use, all transactions consummated between Reliance and you, and the relationship between Reliance and you are governed by the laws of India, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Mumbai.

16.

AMENDMENT

16.1.

These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on TRENDS. Your relationship with TRENDS will be governed by the most current version of these Terms of Use, as published on TRENDS.

17.

MISCELLANEOUS

17.1.

In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that Reliance will not be liable for any transaction between itself and any such third parties.

17.2.

These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by Reliance, for the use of TRENDS, and the rights and liabilities with respect to any Services to be provided by Reliance shall be limited to the scope of these Terms of Use.

18.

Licenses

18.1.

You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.

19.

Taxes

19.1.

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.

20.

Eligibility

20.1.

Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use TRENDS and place an order with us. If you are a minor i.e. under the age of 18 years, you may purchase the Product on TRENDS only with the involvement of a parent or guardian.

21.

Limitation of Liability

21.1.

In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the refund of money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.

22.

Amendments

22.1

We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

23.

Force Majeure

23.1.

We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.

24.

Waiver

24.1.

No provision in these Terms of Sale will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Our consent to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

25.

Governing Law and Dispute Resolution

25.1.

These Terms of Sale, all transactions consummated between you and us, and our relationship with you is governed by the laws of India, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Mumbai.

26.

Miscellaneous

26.1.

In addition to these Terms of Sale, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Service Terms or Terms of Use.

26.2.

These Terms of Sale supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the purchase of Product.

Customer Care: 1800 891 0001 / 1800 102 7382

Customer Service e-mail: customerservice@ril.com